We strive to ensure you are completely satisfied with your purchase. However, if you need to return an item, please follow our refund and returns policy outlined below.
Eligibility for Returns
- Items can be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and include all accessories.
- Certain items, such as clearance or personalized items, are non-returnable.
Process for Returns
- Notify Us: Contact our customer service at support@nyelectricebikeshop.com to initiate a return.
- Return Label: We will provide you with a return shipping label. Please note that shipping costs may be deducted from your refund.
- Packaging: Pack the item securely, including the original receipt or packing slip.
- Ship It Back: Send the item to the address provided with the return label.
Refunds
- Once we receive and inspect your returned item, we will process your refund.
- Refunds will be issued to the original payment method within 5-10 business days.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order on our website.
Customer Support
If you have any questions or need further assistance, please reach out to our customer support team. We are here to help!
Thank you for choosing us! Your satisfaction is our priority..